All sales are final.

We do not offer returns, exchanges, cancellations or refunds once an item has shipped.

Please read product descriptions and size charts carefully before purchasing.

We are not responsible for lost or stolen packages once they are in transit. If your order is lost or stolen, please contact your courier for further assistance.

By purchasing from our store and using our website, you agree to these terms and conditions.

Enter your tracking number on our "Tracking" page. 

You will be taken to another website that will show you more detailed updates.

Please be patient as your order is being shipped internationally.

Orders are processed within 1-2 business days.

Estimated shipping time is 9-12 business days.

Please note that customers are responsible for any customs fees or import duties applied by their country.

All orders are shipped from Guangzhou, China, where we privately manufacture in-house.

As your custom made garments are shipped internationally, we appreciate your patience during the delivery process.

• Turn garments inside out, wash with cold water and hang to dry.
• Only wash similar colors together
• Do not use warm water, as this may cause shrinkage
• For delicate designs, we recommend using a fishnet bag with a zipper for laundry. After turning the garment inside out and using the bag, this may prevent any possible damages.
• For special cases, we recommend professional dry cleaning

Size charts are on the last image in each product listing or measurements are located in the description.

• Chest Width: Measured from armpit to armpit.
• Body Length: Measured from the top of the garment to the bottom.

We recommend comparing the measurements with a similar piece of clothing you already own.

Please contact us at info@zoneoutzone.xyz with your order number for further assistance.